We at MCQ24.in strive to provide an exceptional user experience and satisfaction with our services. However, we understand that circumstances may arise where cancellation or refund requests are necessary. This policy outlines the procedures and guidelines regarding cancellations and refunds for purchases made through our platform.
1. Cancellation Policy:
1.1. Subscription Services: Users who have subscribed to any of our services, such as premium memberships or subscription-based content, may cancel their subscription at any time. To cancel a subscription, users must log in to their MCQ24.in account and follow the cancellation instructions provided in the account settings.
1.2. Single Purchase Services: For one-time purchases, such as individual study materials or test packages, cancellation requests can be made within a specified period from the date of purchase. The specific cancellation period will be mentioned at the time of purchase and may vary depending on the nature of the service.
1.3. Cancellation Procedure: Users can initiate cancellation requests by contacting our customer support team through the contact information provided on our website. The cancellation request must include relevant details such as the user’s account information and the reason for cancellation.
2. Refund Policy:
2.1. Eligibility for Refunds: Refunds are granted based on the terms and conditions of the purchased service. Eligibility for refunds varies depending on the type of service and the circumstances of the request.
2.2. Subscription Services: Refunds for subscription services will be prorated based on the remaining duration of the subscription period. No refunds will be provided for the portion of the subscription already utilized by the user.
2.3. Single Purchase Services: Refund eligibility for one-time purchases is subject to the cancellation policy mentioned at the time of purchase. Refunds may be granted if the cancellation request is made within the specified period and meets the criteria outlined in the cancellation policy.
2.4. Refund Processing: Once a refund request is approved, the refund will be processed using the original method of payment. The processing time for refunds may vary depending on the payment provider and banking procedures, but we strive to process refunds in a timely manner.
3. Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact us through the following channels:
- Email: support@mcq24.in
- Phone: [9855494536]
Our customer support team is available to assist you and address any inquiries regarding cancellations, refunds, or any other related matters.
4. Policy Updates:
MCQ24.in reserves the right to modify or update this cancellation and refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. Users are encouraged to review this policy periodically for any updates or revisions.